Imagine

• Not having to wait hours for service engineer to arrive for breakdowns
• Having issues handled by senior most technical experts within minutes
• Being able to diagnose problems remotely
• Being able to tune panel and change equipment settings remotely
• Reducing down time by 50% to 60%

Remote Access

• Ethernet / Wifi connectivity to be provided in Panel room
• Megatherm remote access devices will be installed
• Megatherm engineers as well as plant head will have access to PLC live feed
• Diagnostics can be done remotely
• Changing panel parameters will also be possible remotely

Remote Servicing

• MegaLink App will be installed in tab of trained plant engineer
• During breakdown ticket can be raised and video call will be arranged
• Remote servicing can start immediately without waiting for service engineer
• As much as 80% of breakdowns can be resolved remotely leading to 50% to 60% reduction in down time

Other advantages:

• Call recording for future reference, training and analysis
• Files can be shared during call
• Instructions/Text can be shared during call
• Remote erection / site mapping also possible
• Drawings can be opened during call