Remote Service – Megalink

Imagine

Not having to wait hours for service engineer to arrive for breakdowns

Having issues handled by senior most technical experts within minutes

Being able to diagnose problems remotely

Being able to tune panel and change equipment settings remotely

Reducing down time by 50% to 60%

Remote Access

  • Ethernet / Wifi connectivity to be provided in Panel room
  • Megatherm remote access devices will be installed
  • Megatherm engineers as well as plant head will have access to PLC live feed
  • Diagnostics can be done remotely
  • Changing panel parameters will also be possible remotely

Remote Servicing

  • MegaLink App will be installed in tab of trained plant engineer
  • During breakdown ticket can be raised and video call will be arranged
  • Remote servicing can start immediately without waiting for service engineer
  • As much as 80% of breakdowns can be resolved remotely leading to 50% to 60% reduction in down time

Other advantages:

  • Call recording for future reference, training and analysis
  • Files can be shared during call
  • Instructions/Text can be shared during call
  • Remote erection / site mapping also possible
  • Drawings can be opened during call

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