REMOTE SERVICE – MEGALINK
Category:
Automation
Imagine
- Not having to wait hours for service engineer to arrive for breakdowns
- Having issues handled by senior most technical experts within minutes
- Being able to diagnose problems remotely
- Being able to tune panel and change equipment settings remotely
- Reducing down time by 50% to 60%
Remote Access
- Ethernet / Wifi connectivity to be provided in Panel room
- Megatherm remote access devices will be installed
- Megatherm engineers as well as plant head will have access to PLC live feed
- Diagnostics can be done remotely
- Changing panel parameters will also be possible remotely
Remote Servicing
- MegaLink App will be installed in tab of trained plant engineer
- During breakdown ticket can be raised and video call will be arranged
- Remote servicing can start immediately without waiting for service engineer
- As much as 80% of breakdowns can be resolved remotely leading to 50% to 60% reduction in down time
Other advantages:
- Call recording for future reference, training and analysis
- Files can be shared during call
- Instructions/Text can be shared during call
- Remote erection / site mapping also possible
- Drawings can be opened during call
